Claims Administrator - Personal Injury
Gallagher Affinity
Christchurch, NZ State, New Zealand
2d ago

Managing International Insurers and Providers. Work for a global organisation that isrecognised in the Top 15 Best NZ Employers in Insurance!

  • 6 month fixed term, full time role
  • Excellent opportunity to cement your claims career or take thenext step

  • Work collaboratively with a dynamic, busy and friendly team
  • Gallagher Bassett (GB) is New Zealand's premier thirdparty administrator. We manage group insurance plans and claims on behalf ofinsurers, brokers, government bodies and self-insured organisations.

    We arepart of the leading global risk management and insurance group Arthur JGallagher & Co, with over 29,000 great people worldwide in over 140countries.

    Through a team geographically dispersed throughout NewZealand, GB provides a suite of claims management and related services out ofoffices located in Auckland, Christchurch, and Dunedin.

    We are proud to be one of 124 companies, from 19countries and representing 52 industry categories, named on the EthisphereInstitute’s 2020 World’s Most Ethical Companies list for the ninth consecutiveyear.

    The position

    We are currently looking for a highly-motivated individualwho will bring passion, enthusiasm and commitment to this fast-paced role.

    As first point of call, you will beresponsible for providing essential administrative responsibilities andinformation gathering to ensure the smooth and accurate processing of personalinjury claims.

    To be successful in thisrole you will have an excellent telephone manner, high-quality listening skillsand attention to detail.

    Your key responsibilities will include :

    Lodging new claims for assessment and record details throughoutthe process including information gathering, treatment requests and obtainingincident reports

    Gathering and following up on information in order to assist indetermining cover, including making cover decisions for low risk claims

    Accurate interpretation of ACC legislation pertaining to ClaimsManagement

    Managing incoming calls that come through from our customers and,where possible, dealing with inquiries, or directing the call to theappropriate person

    Generating and sending appropriate correspondence to follow up onclaims and sending referrals to specialists

    Keep updated records and provide these to key stakeholders in atimely manner

    The person

    We want you to be successful, therefore as a minimum you’ll need :

    Ideally at least 12 months’ insurance industry or ACC experience

    You will be familiar with process improvement and have a strong background in customer service

    Fantastic communication skills, allowing you to build an easy rapport with customers and your colleagues

    Great time management where you can demonstrate you can juggle multiple priorities with ease

  • Be computer and systems savvy
  • Positive and hard-working attitude
  • The benefits

    Life at GB is often fast paced, unpredictable, challenging, yet also deeply rewarding. It is social and engaging, with some of our benefits including :

  • Attractive remuneration package
  • Flexible working
  • Staff referral incentive
  • Service recognition awards
  • Employee Wellness Program
  • Employee Assistance Program (for yourself and immediate family members); and

    The opportunity to work for a company that gives back to the community through our Gentle Bear program

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