Telecare Monitoring Representative
St. John's Medical Center
Mt Wellington (inc Regional Office) , New Zealand
10d ago

The St John Medical Alarm service is designed to help New Zealanders live independently for longer. In New Zealand, our medical alarms are the only emergency calling devices that are monitored by St John.

The technology we use is amongst the very best and ensures people get the help they need quickly.

An exciting opportunity has become available in our Telecare Customer Support & Monitoring team for a Monitoring Representative based in Auckland.

This is a permanent part time role working nights Friday - Sunday 11.00 pm - 7.30 am.

This is a chance for you to gain valuable experience, building on your expertise in customer care. This is a hard-working team who provide administration and monitoring support to our St John Alarm business.

This is a truly rewarding role which is suited to someone who wants to make a difference!

A typical night will see you responding to alarm activation's and efficiently co-ordinate the response with the appropriate emergency services, following up with our customer's families and carers, liaising with internal and external customers including EACC, promoting and displaying St John's mission, vision, and values.

To succeed and enjoy the role you will have the following :

  • Proven experience in providing excellent customer service
  • Great at building and maintaining strong relationships
  • Ability to manage numerous and sometimes competing priorities
  • Excellent planning, organisation and time management skills
  • Ability to work in a fast paced and changing environment
  • Strong written and oral communication skills
  • Team player
  • Energy, drive and initiative
  • If you enjoy being busy, have strong organisational skills and care about helping your community then we would love to hear from you!

    If this sounds like you, please submit your CV and cover letter and click the "

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