Processing Officer
Ministry of Social Development
Wellington, NZ
2d ago

About us

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

About us

International Services is a specialist unit within Housing and Income Support Services.

We are responsible for the administration of New Zealand's Social Security Agreements and Portability / Special portability arrangements.

We provide policy advice and benefit assistance for people wishing to reside overseas, those already living overseas and those moving to New Zealand from an overseas country.

About the role

As a Processing Officer you will administer the process for clients who receive a benefit or pension who have lived and / or worked overseas.

You will test their eligibility for overseas payments, in accordance with New Zealand's legislation, social security agreements and other arrangements, ensuring an equitable financial support system for all New Zealanders.

About you

We are looking for people who have excellent client service skills, can problem solve complex client situations, have good time management, and a high level of both written and verbal communication skills.

Most importantly you take pride in quality service that centres on clients ensuring they have a positive experience with us, every time.

You are target oriented, have initiative; self-managing, work well under pressure and meet timeframes. You will need to adapt and accept change as a positive challenge, while working well in a team environment.

We offer you

  • Regular coaching and career development opportunities
  • Supportive work environment
  • The starting salary for this role is from $53,502
  • As this is an ANZSCO level 4 / 5 role, candidates must hold NZ or Australian citizenship or NZ permanent residency at the time of application.

    Position Description

    https : / / / hr / documents / position-descriptions / dce-service-delivery / client-service-support / processing-officer-april-2021.docx

    How to apply

    To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.

    Note : Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the competencies listed in the position description.

    All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs

    Internal MSD Employees please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.

    Closing date : 27 January 2022

    Joining us

    Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment.

    We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

    If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

    MSD has a COVID-19 vaccination policy which requires employees to be fully vaccinated.

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