Job Fixed-term contract : No Status Part Time Anticipated Start Date 23-09-2019
Level of Education Others Areas of study Hospitality Management Professional experiences 1 to 2 years Languages essential English
Essential and optional requirements
REAL PLACE, REAL PEOPLE
Whilst talent and attitude are our primary requirements, you also have :
Have an outgoing and approachable nature and ability to build relationships
LOVE welcoming our guests
Have attention to detail and ability to think outside of the square, always seeking ways of adding a personal touch to our guests’ experience
Have exceptional personal presentation, articulate verbal communication and excellent telephone manner.
Experience in a busy hotel environment
Proven Reception exposure and experience is an advantage.
The right to work in New Zealand
Full NZ Drivers licence advantageous
LOOKING TO CHANGE THE GAME?
Love being a night owl? Are you someone who is passionate about delivering exceptional guest service? If so, then read on as we may have the perfect role for you!
We are currently looking for a talented & passionate individual to join our extremely fun and talented Welcome team. You will enjoy being the face of Pullman Auckland at nights and will thrive in this role.
As a Night Welcomer, your primary responsibilities will include :
Ensure professionalism and accuracy with information and billing during arrival and departure.
Ensure reservations have correct rates and up-sells.
Ensure messages are accurate and passed on promptly.
Positively respond to all queries (both internal and external), redirect to departments as required.
Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual.
Provide efficient, friendly and professional service to all guests, making all guests experience positive.
Actively sell and promote all hotel facilities and services.
Message boards updated daily and aware of function requirements.
Pullman Auckland isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with range of exciting employee benefits and programs. Just to name a few :
Staff meals while on duty
Uniform provided & laundered
Accommodation discounts & Free Anniversary Stay
Staff celebration & tenure recognition
Bring your mate to work program
Employee Assistance Program
On-going training, learning and development
Access to child care discounts
Does this sound like you? Apply now and help make Pullman Auckland an exciting and innovative place to be.
Pullman and its talent community
The Pullman promise is built around its three values : commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy :