Customer Services Representative
Auckland, New Zealand
3d ago

Customer Services Representative

About the opportunity :

Our client has an opportunity within their business for a new team member with great communications skills, a passion for giving great customer service, excellent lateral thinking and the desire to be a star performer.

Role description :

You will be working within a team handling customer enquiries and processing orders, this requires good computer literacy, accuracy and attention to detail.

This is a full time position working Monday to Friday 8.00am - 5.00pm

Responsibilities will include :

  • Process manual customer orders, verify and release EDI orders within daily despatch deadlines.
  • Handle customer and consumer enquiries cheerfully and quickly achieving good outcomes
  • Action reverse logistics requests efficiently and accurately
  • Contribute to the smooth running of the office by ordering essential office supplies, making travel bookings and other admin as needed
  • This role will suit someone with the following background / experience / qualities :

  • Strong customer service and problem solving skills, 2+ years relevant experience ideal
  • Ability to work effectively under pressure and perform well in a team
  • Outstanding written and verbal communication and interpersonal skills
  • Experience in sales order entry with an ERP system
  • Good attention to detail with a high level of accuracy
  • Previous experience in a high volume fast paced environment will be an advantage
  • Self-motivated person driven to succeed and constantly improve themselves
  • Previous experience in FMCG sector would be ideal
  • About the company :

    Our client is a specialist supplier of international food brands that is passionate about bringing New Zealanders a World of Food.

    They have a long track record of sourcing international food brands for New Zealanders to supply via their clients.

    What will they offer :

  • Excellent team environment
  • Lovely offices in a great Newmarket location
  • Staff buying privileges
  • Competitive income
  • To find out more :

    If you are interested in this role please apply by clicking the "APPLY NOW" button!

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