Service Manager (Chapter Lead)
Spark
Wellington, NZ
2d ago

As a Chapter Lead Service Manager you'll be accountable for supporting a managed services contracts across one of our most interesting and complex outsource customer.

You will be part of a tight team running the end to end Service Delivery relationship and ensuring that all service delivery commitments under a complex managed services contract are met.

You will be responsible for delivering service management outcomes for a high-profile engagement and become a trusted advisor to our key customer on every aspect of service delivery.

It's all about delivering fantastic customer outcomes that will help them win big in a digital world

About you

It's our culture which makes Spark such a great place to work so we will be looking for individuals that contribute to that.

People who are open, honest and generous with their time for others. Take ownership, have a go and experiment. People who empower others, are transparent and who actively seek out diversity and do what's right.

While you're an extremely capable individual who can operate comfortably alone when necessary, you're a team player that can work across all elements of this key engagement.

With a flair for building key relationships and stimulating change, you seek continuous improvement both within our business and with your customer.

As a team member with additional Chapter Lead responsibilities you will be competent in coaching and developing people to build distinctive capabilities and craft.

You'll also bring with you

  • A proven track record in service delivery
  • Operational excellence in core disciplines
  • Customer focused and goal orientated
  • Ability to develop, build and lead relationships with the key senior management stakeholders and exceed their expectations.
  • Sound commercial acumen with a passion for customer outcomes.
  • Experience in leading a team
  • Pragmatic approach with a flair for planning and executing
  • If you are up for the challenge - hit Apply Now!

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