About the Role
In this opportunity as Client Relationship Manager, you will :
Developing the book of business focusing on client engagement
Own renewals and ensures price yield achieved for designated accounts
Prevent cancellations
Identify and refer cross-sell / upsell opportunities to Sales Specialists
For new customers and new products, a particular focus on first year renewals
Ensures new clients are on-boarded
Develops and executes on plans to drive usage and retention
Identifies customer training needs and coordinates with Training Specialist to deliver
Educates customers on the product benefits over competitors
Depending on size of the customer develops relevant relationship to ensure optimal retention outcome
Keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to other internal stakeholders.
Accurate forecasting and reforecasting and reporting
Account and territory planning
Salesforce discipline and maintenance
Relevant product knowledge to ensure product can be renewed, cross-sell / upsell opportunity identified and to drive usage
Develop industry knowledge, understanding of what the client does and how they use our products and solutions
Ability to deliver the Why Pay / Why Stay message and to overcome renewal objections
Refer technical issues to Support and ensure resolution
Refer invoicing issues to Order Management and / or Credit to ensure resolution
About You
You’re a fit for the role of Client Relationship Manager, if you have :
Experience in Account Management or Sales preferred
Understanding of the New Zealand legal system is mandatory
Bachelor’s Degree in Business, Finance / Accounting, Commerce or Law preferred
Strong relationship building skills and experience in establishing up to C level relationships
Ability to develop account strategy
Previous exposure to the Technology / SaaS or IT sector (highly advantageous)
A goal-orientated outlook and keenness to reach and exceed targets
Excellent account planning skills
Ability to sustain high activity levels
Strong customer orientation
Strong communication skills (written & verbal) and ability to present complex concepts
Strong CRM knowledge
What’s in it For You
At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth :
Remote Work Model
Culture : Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
Wellbeing : Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs;
resources for mental, physical, and financial wellbeing
Learning & Development : LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company;
Ten Thousand Coffees Thomson Reuters café networking
Social Impact : Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
Under the Thomson Reuters Australia COVID-19 Vaccination Policy all Australian-based new employees must be fully vaccinated by having received an acceptable course of COVID-19 vaccination as defined by the Australian Technical Advisory Group on Immunisation (ATAGI) as a condition of employment.
