Client Relationship Manager, New Zealand
Thomson Reuters
Wellington, Wellington
1d ago

About the Role

In this opportunity as Client Relationship Manager, you will :

  • Developing the book of business focusing on client engagement
  • Own renewals and ensures price yield achieved for designated accounts
  • Prevent cancellations
  • Identify and refer cross-sell / upsell opportunities to Sales Specialists
  • For new customers and new products, a particular focus on first year renewals
  • Ensures new clients are on-boarded
  • Develops and executes on plans to drive usage and retention
  • Identifies customer training needs and coordinates with Training Specialist to deliver
  • Educates customers on the product benefits over competitors
  • Depending on size of the customer develops relevant relationship to ensure optimal retention outcome
  • Keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to other internal stakeholders.
  • Accurate forecasting and reforecasting and reporting
  • Account and territory planning
  • Salesforce discipline and maintenance
  • Relevant product knowledge to ensure product can be renewed, cross-sell / upsell opportunity identified and to drive usage
  • Develop industry knowledge, understanding of what the client does and how they use our products and solutions
  • Ability to deliver the Why Pay / Why Stay message and to overcome renewal objections
  • Refer technical issues to Support and ensure resolution
  • Refer invoicing issues to Order Management and / or Credit to ensure resolution
  • About You

    You’re a fit for the role of Client Relationship Manager, if you have :

  • Experience in Account Management or Sales preferred
  • Understanding of the New Zealand legal system is mandatory
  • Bachelor’s Degree in Business, Finance / Accounting, Commerce or Law preferred
  • Strong relationship building skills and experience in establishing up to C level relationships
  • Ability to develop account strategy
  • Previous exposure to the Technology / SaaS or IT sector (highly advantageous)
  • A goal-orientated outlook and keenness to reach and exceed targets
  • Excellent account planning skills
  • Ability to sustain high activity levels
  • Strong customer orientation
  • Strong communication skills (written & verbal) and ability to present complex concepts
  • Strong CRM knowledge
  • What’s in it For You

    At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth :

  • Remote Work Model
  • Culture : Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
  • Wellbeing : Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs;
  • resources for mental, physical, and financial wellbeing

  • Learning & Development : LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company;
  • Ten Thousand Coffees Thomson Reuters café networking

  • Social Impact : Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
  • Under the Thomson Reuters Australia COVID-19 Vaccination Policy all Australian-based new employees must be fully vaccinated by having received an acceptable course of COVID-19 vaccination as defined by the Australian Technical Advisory Group on Immunisation (ATAGI) as a condition of employment.

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