Customer Service Rep - Torpedo7 Manukau
The Warehouse Group
Auckland, New Zealand
8h ago

About Us :

Part of The Warehouse Group family of brands since 2013, Torpedo7 has 21 stores nationwide, as well as an online retail site, with offerings as diverse as Bike, Snow, Moto, Outdoor, Water sports and clothing.

We live and breathe outdoor sports, and we’re passionate about helping our customers do the same. Because our people use our products themselves, we pride ourselves on being able to help customers choose exactly the right gear and saying see you out there’.

About the Role :

At Torpedo7 the work comes easy when you love what you do. We are so passionate about the gear we sell that you will see us out there on the track, trails and anywhere an outdoor adventure is to be had.

As an In-Store Customer Service Representative, you will play a crucial part in creating a memorable experience for our customers in store.

We offer awesome products and we know our customers purchase from us because we also offer them expert service.

In this role, you will deal with all customer enquiries including hire purchase contracts, sales enquiries, credit applications and cash sales.

You will also take responsibility for and proactively resolve customer issues as they arise and you will do all you can to meet customers' expectations.

About You :

Ideally you will have :

  • Knowledge of exceptional customer service and how to deliver it
  • Excellent phone manner
  • Exemplary written and verbal communication skills
  • Ability to remain calm under pressure
  • The desire to deliver a memorable experience to our customers
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