Customer Data Analytics Lead
Auckland Transport
Central Auckland, New Zealand
4d ago

Here at Auckland Transport (AT) we are taking Auckland's transport system into the future, connecting our city to give Kiwis easy journeys.

It's an incredibly exciting time for AT and we have some important work to do to improve the experiences of our people and our customers.

We are seeking a Customer Data Analytics Lead to help build the data analytics capability within the Customer Experience division, leading a step change in the way we use customer data to understand our customers and design better customer experiences.

Key Tasks and responsibilities include :

  • Lead (in collaboration with Head of Market Insights) the development of AT's Customer Data Strategy ensuring AT has the right foundations to design and deliver excellent data driven customer experiences.
  • Foster and nurture a deep understanding of customer behaviour and drive data-based decision making across the organisation through the delivery of actionable insights and self-service dashboards.
  • Grow the capability of CX Data analysts by coaching, mentoring and supervising the delivery of projects on a day to day basis.
  • Partner with CX Leadership Team to understand the key business challenges and provide high impact customer insights to drive behaviour change and increase consumer trust and confidence in AT.
  • Design and develop actionable customer segmentations and predictive models to enable us to connect with customers in a more meaningful way.
  • What are we looking for?

  • A leader, influencer and communicator with the ability to turn data into insights and bring opportunities to life
  • Proven commercial experience, applying advanced analytics and data visualisation to complex issues and driving positive business outcomes
  • Ability to navigate organisational complexity, understand the needs of multiple stakeholderand develop a customer data roadmap and analytics plan
  • Bachelor's degree in business, statistics, math, computer science, or economics.
  • Expertise in computer programming languages (R, Python, SQL, Dax) to draw insights from large data sets, and data visualisation using tools like Business Objects and Power BI
  • Strong understanding of machine learning, data architecture and data science
  • A drive to master new technologies and deliver better customer outcomes
  • What's in it for You?

    At AT we embrace inclusion and diversity in the workplace. To support this, our Flexible Working initiative empowers our people to work flexibly in ways that suit them, our customers, and our business.

    All flex options will be with individual, and teams needs in mind. We invite all candidates to talk to us early in the hiring process about how flex might work for you.

    AT is also committed to creating a diverse and inclusive workplace where people come first, we feel safe, respected, valued and supported, regardless of our differences.

    Our values are also woven into all we do at AT. We recently co designed our refreshed values, we wanted them to be meaningful and real.

    Manaakitanga - We care

    Tiakitanga - Safe with us

    Whanaungatanga - We connect

    Auahatanga - Better, bolder, together

    In addition, we also offer :

  • A chance to work on diverse projects unique to NZ
  • Investment in your professional development and training
  • Opportunity for greater leadership and accountability
  • Modern waterfront-based office
  • Paid parental and partner leave
  • Study assistance
  • Health and Wellbeing benefits
  • Professional memberships
  • If you would like to learn more - APPLY today through this link

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