Lead, Flow Design
Application Management Inc.
Auckland - East, NZ
2d ago

Key Responsibilities :

  • Map service experiences in the flow of work and articulate clearly how this needs to improvefrom a customer-centred, system, and business perspective
  • Utilisedesign thinking, HCD and Lean principles to assist in the development of service roadmaps, customer / colleague journeys, and personas for teams involved in the system of work
  • Create and maintain designs / patterns for the flow of work in the context of scaled Agile and DevOps practices
  • Design, build, and set usability tests for the flow of work
  • Apply prototyping and iteration techniques to deliver change and adapt to feedback quickly.
  • Enable teams to activate end to end digital experiences for customers, colleagues, and partners, that are more secure, robust, and scalable than ever before, and deliver them with lightning speed
  • Contribute to your team's performance by taking on broader accountabilities that reflect your capabilities, skills, and development goals to contribute to your squad's success
  • Provide thought leadership in your field of expertise to your team and related teams
  • Skills & Experience :

  • Deep experience of service design in large, complex environments
  • Experience applying Agile / Lean, HCD and design thinking to accelerate the flow of strategic value
  • Maintains people experience and solution orientation
  • Excellent people skills, including building relationships and working with diverse stakeholders
  • Excellent analytical and problem-solving skills with a continuous improvement mindset.
  • Excellent documentation skills for service design
  • Ability to work effectively in a fast-paced, outcome-focused organization and thrive in uncertainty
  • Ability to adapt to new technical skills and methodologies
  • Self-starter, motivated and passionate team playerwith the ability to coach and mentor
  • Ideally have :

  • Design skills - Service, Experience (CX / UX), Human Centred Design
  • Lean Skills
  • Relevant Tertiary Qualifications
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