Social Engagement Lead
Auckland City, AUK
5d ago
source : ExploreJobs

Auckland City, AucklandFull-time, PermanentCreating Great TogetherHere at BNZ, it's about more than just banking. We believe in supporting our local communities and designing customer led solutions that change the way people manage their money.

For our people this means we create an environment where you can try new things, deliver innovative solutions and be empowered to put your energy into being you.

In Marketing we are truly customer obsessed, designing and delivering differentiated propositions and experiences that create better customer outcomes.

About the RoleAs the Social Engagement Lead, you'll be responsible for social customer experience, engagement and advocacy across BNZ's social media channels, while managing and growing our channels with strong community management and governance processes.

  • What you'll do : Ensure best-in-class community management and governance practises and processes for social channels and online community platformTrain and oversee performance of social customer care responders on key social media platforms, ensuring consistency of tone and quality of response;
  • step in to respond to social care queries where requiredProvide incident management and crisis communications in social channelsEstablish and execute strategies to grow online communities in key social channels and online community platforms including WeChat and BNZ Community.

    About YouPrevious proven experience in social media, digital marketing or advertisingYou will have knowledge of best practise community management and channel governance practisesAn interest in social media platforms, market trends, best practices with special focus on Facebook, Twitter, Instagram, LinkedIn and WeChatExperience analysing and reporting on content performance, sentiment and social listening social media management tools - advanced knowledge of Social Studio would be an advantageWorking at BNZAt BNZ, we're passionate about building and sustaining a high-performance culture that motivates our people to deliver exceptional results.

    We know that every BNZer is unique, with a wide range of goals, ambitions, and lifestyles, so we offer a wide range of benefits and working styles to suit you.

    Wellbeing : Your wellbeing is important to us. When we're at our best, physically and mentally, in and out of work, we can truly create great things together.

    We're here to support you to be your best with a number of wellbeing initiatives.Leave : We all need a bit of time off every now and then.

    At BNZ we're proud to offer the generous leave options you need and deserve - whether it's for a special occasion, an unexpected event, or an extended vacation.

    Flexibility : We're big on helping you balance life and work. We offer a range of flexible working options that help you be your best, wherever you're based.

    Talk to us about how we can make this work for you.This is an exciting opportunity to join us! BNZ is an award winning, forward-thinking, diverse and inclusive organisation with an ambitious change agenda.

    We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with.

    If you're ready to progress your career with BNZ, apply now and help more New Zealander's be good with money, so they can do great things with it

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