Front Office Manager
Copthorne Hotel & Resort Bay of Islands
Waitangi, NZ
1d ago
source : Millennium Hotels and Resorts


Copthorne Hotel & Resort Bay of Islands is looking for an experienced Front Office Manager to lead an enthusiastic and experienced team of professionals.

This position requires someone with drive to develop the Front Office Team. You will work closely with the Hotel General Manager, Housekeeping and Communications.

This is a part time role working a minimuim 32 hours per week.

Key Responsibilities

  • Ensuring the smooth and efficient overall day-to-day operations of the Front Desk
  • Provide excellent customer service per the hotel and overall company standards
  • Assist in accounts payable and receivable
  • Rostering and report preparation
  • Assist guests with any inquiries, reservations, housekeeping requests
  • Ensure team is adhering to company policies, procedures and standards in order to exceed expectations.
  • Key Benefits

  • Discounted hotel rates both nationally and internationally
  • Meals on duty
  • Access to discounted health insurance
  • Career development planning and opportunities
  • Key Skills & Experience

  • Excellent communication and customer service skills
  • A proven track record of training and developing employees
  • Strong numerical and accounting skills
  • Ability to manage and exceed service standards
  • Flexibility to work shifts including weekends
  • A sound understanding of Opera PMS would be advantageous along with experience in a managerial position
  • Leigh Knight

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