Receptionist - Novotel Wellington
Wellington, Wellington Region, New Zealand
6d ago

Job Description

Situated in the heart of the Wellington CBD, with 139 bedrooms, 70 seat restaurant and boardroom, Novotel Wellington is currently recruiting for a Receptionist on a casual basis to join their Front Office team.

Reporting to the Front Office Manager / Assistant Manager, you will be assisting guests upon arrival, ensuring the smooth check in and check out, and assisting them with any queries through out their stay.

Main Purpose of the Job

Provide guests with friendly and efficient service related to arrival, departure and any guest queries.

Key Duties

  • Ensure professionalism and accuracy with information and billing during arrival and departure.
  • Achieve an accurate and logical work sequence.
  • Follow procedures for cash and security on front desk.
  • Ensure reservations have correct tariffs and up-sells.
  • Ensure messages are accurate and passed on promptly.
  • Provide business centre services as required, with correct charges posted for guests.
  • Positively respond to all queries (both internal and external), redirect to departments as required.
  • Maintain a positive selling approach to maximise yield in both occupancy and rates.
  • Any other reasonable request as required by your Supervisor or Hotel Management.
  • Work Experience

    Do you have these specific requirements?

  • Have a full NZ drivers license and the ability to drive both a manual and automatic vehicle
  • A thorough working knowledge of the front office operations
  • Strong cash handling skills
  • An excellent telephone manner
  • A great personality
  • Enjoy being innovative and creative with a passion for delivering customer service
  • Ability to demonstrate great organisational skills
  • Eligibility to work in New Zealand
  • Ability to exceed customer expectations
  • Excellent time management skills
  • The ability to work under pressure
  • Knowledge of Opera is preferred
  • Benefits

    Staff meals while on duty

    Uniform provided & laundered

    Accommodation discounts & Free Anniversary Stay

    Discounted benefits throughout Accor

    Staff celebration & tenure recognition

    Bring your mate to work program

    Employee Assistance Program

    Fantastic career growth opportunities

    On-going training, learning and development

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