Situated in the heart of the Wellington CBD, with 139 bedrooms, 70 seat restaurant and boardroom, Novotel Wellington is currently recruiting for a Receptionist on a casual basis to join their Front Office team.
Reporting to the Front Office Manager / Assistant Manager, you will be assisting guests upon arrival, ensuring the smooth check in and check out, and assisting them with any queries through out their stay.
Main Purpose of the Job
Provide guests with friendly and efficient service related to arrival, departure and any guest queries.
Ensure professionalism and accuracy with information and billing during arrival and departure.
Achieve an accurate and logical work sequence.
Follow procedures for cash and security on front desk.
Ensure reservations have correct tariffs and up-sells.
Ensure messages are accurate and passed on promptly.
Provide business centre services as required, with correct charges posted for guests.
Positively respond to all queries (both internal and external), redirect to departments as required.
Maintain a positive selling approach to maximise yield in both occupancy and rates.
Any other reasonable request as required by your Supervisor or Hotel Management.
Do you have these specific requirements?
Have a full NZ drivers license and the ability to drive both a manual and automatic vehicle
A thorough working knowledge of the front office operations
Strong cash handling skills
An excellent telephone manner
A great personality
Enjoy being innovative and creative with a passion for delivering customer service
Ability to demonstrate great organisational skills
Eligibility to work in New Zealand
Ability to exceed customer expectations
Excellent time management skills
The ability to work under pressure
Knowledge of Opera is preferred
Staff meals while on duty
Uniform provided & laundered
Accommodation discounts & Free Anniversary Stay
Discounted benefits throughout Accor
Staff celebration & tenure recognition
Bring your mate to work program
Employee Assistance Program
Fantastic career growth opportunities
On-going training, learning and development