The Blue Box.
Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style.
As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Auckland - Britomart Tiffany store in a dual role, as a Client Advisor & Client Services Coordinator on a full-time basis.
Your role in the Tiffany Legacy
For many of our customers, a visit to Tiffany is something to be treasured. Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift.
They bring us their greatest dreams of style, glamour and love and it is our obligation to honor those dreams with grace and artful understanding.
In your role you will :
Proactively communicate with our clients, ensuring the Tiffany Experience uniquely tailored and personalized customer service
Deliver an uncompromising luxurious experience, maintaining efficiency in a fast paced environment
Contribute to increase performance and elevate client development and selling ceremony
Drive sales and ensure that sales target are exceeded
Ensure all repairs and service orders are managed and completed in a timely manner, and successfully meet Company’s service quality standards using the approved Tiffany & Co.
process guidelines and procedures
Ensure that all client inquiries, via telephone, email or in person are being responded to in an appropriate and timely manner and completed to high standards of resolution following Tiffany & Co.
established processes and procedures
Apply consultative one-to-one selling and product knowledge to all client interactions to develop and build ongoing client relationships and confidence
Be a Blue Box Enthusiast with passion for customer service and sales
2-3 years of experience in a sales or customer service role and working toward targets and KPIs
Ability to build meaningful client relationships with a diverse population
Word, Excel & MIPS skills preferred
Solid attention to detail and problem-solving capabilities, proven multi-tasking experience with an ability to meet deadlines, professionalism, and a commitment to excellence
Strong interpersonal skills with the ability to work with a diverse client base and collaborate with colleagues.
You must be flexible to work non-traditional trading hours including weekdays and weekends, late night trade and all holidays
Generous salary, commission, incentives employee discounts and milestone gifts
High performing, caring, fun and dynamic team of 20
Culture focused on wellbeing, innovation and growth
Endless career opportunities with the largest luxury group - LVMH!
Never-ending training and individual up-skilling opportunities
Great mentoring from highly experienced management team
This is just the beginning.