Customer Care Specialist (Contact Centre -NLG)
The Warehouse Group
Auckland, Auckland, New Zealand
2d ago

Job Description

We can promise that no two days will be the same, and each day your problem-solving skills will come into play. You will handle a variety of incoming customer enquiries (mainly regarding online shopping) where you will be getting the answers our customers need.

This contact centre role differs from most because we utilise the latest live, online chat technology to support our customers as well as traditional phone and e-mail support.

Regardless of the channel, you will need to connect with people from all walks of life and find solutions to resolve their enquiry.

You will need to be available to work 40 hours per week between 8am to 6pm (Mon Sun)

Qualifications

Firstly, you are passionate about customer service. While it would be ideal if you had some contact centre experience, we are interested in anyone who is utterly reliable, responsible, and has previous experience within customer service, retail, sales and hospitality (to name a few!).

To succeed and feel at home, we will rely on you bringing the following :

  • Exceptional customer service skills, with a customer-centric mindset
  • Excellent communication skills (written and verbal) a clear, calm, well-spoken phone manner and ability to listen
  • With your naturally empathetic and resilient nature, you’ll be able to stay positive even when the pressure may be on.
  • Computer literate with a strong eye for detail
  • Target and KPI driven
  • Additional Information

    By joining our diverse team, you will work among other customer champions with some good fun, laughs and team comradery along the way.

    This role is an excellent foot in the Warehouse Group door, as the role will offer you loads of development and insight about the business along with the growth and career opportunities that come with joining a Company our size.

    We have some awesome staff perks, such as team discounts on our brands and birthday leave.

    If this sounds like you, then go the whole way and apply now, and we look forward to talking!

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