MS Engineer (L3)
NTT Ltd.
Wellington, New Zealand
2d ago

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.

We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.

Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients.

Their primary objective is to ensure zero missed service level agreement (SLA) conditions. The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.

This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

Radford reference : "Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and / or network-based (cloud) product systems.

Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions.

Analyzes, designs, acquires and implements projects for LAN and / or WAN systems. Plans, designs, acquires and implements telecommunications voice / wire systems.

At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set.

Working at NTT Knowledge, Skills and Attributes : Ability to communicate effectively and across multiple cultures and social groups.

Ability to effectively implement time management skills to ensure timely delivery of tasks and projects. Ability to maintain a positive outlook at work.

Ability to work well in a pressurised environment. Ability and willingness to work extended hours when necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.

Ability to adapt and excel in a dynamic environment. Ability and willingness to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey Advantageous Certifications : ITIL certification Cisco Certified Internetwork Expert Cisco Certified Network Professional SD-WAN Certification F5 Certified Juniper Networks Certified Check Point Certified VMware Certified MCSA+VCP, RHCE or equivalent certified Required Experience : 3+ years of work experience at a Senior Network Engineer / Network Team lead role within a medium to large ICT organisation.

Extensive experience in a Network Managed Services environment. Excellent working knowledge of ITIL processes Extensive experience working with vendors and / or 3rd parties.

What will make you a good fit for the role? Standard career level descriptor for job level : Have wide-ranging experience Uses professional concepts and company objectives to solve complex issues in creative ways Networks with others outside own area of expertise Exercises judgment in selecting methods, techniques and evaluation criteria to obtain results May coordinate others’ activities Typically requires significant related experience with a Bachelor’s or equivalent degree

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