Contact Centre Representative
Madison Recruitment
Auckland City, NZ
15h ago

Auckland City, AucklandPart-time, PermanentAbout the company : One of NZ’s largest insurance companies, and the most trusted, as voted by their customers year on year.

There is a big focus on trust and delivery, whilst keeping services provided as simple and easy to use as possible. Be a part of their big picture and deliver exceptional service to NZ’s most satisfied customersThe role : In this role you will deliver exceptional customer service while taking inbound calls from new and existing customers regarding home, car and contents insurance.

Although this is not a sales role; identifying opportunities to up-sell and cross-sell is essential and expected.The hours : This is a part time role with two different shift options to choose from! You will need to be available to work either : Half day on Monday (8am-

12pm or 9am-1pm), full day on Saturday plus 2 full day shifts of your choice (8am-4pm or 9am-5pm)Half day on Monday, half day on Saturday plus 2 full day shifts of your choice (8am-

4pm or 9am-5pm)Training and Career Development : Your first 5 6 weeks will consist of FULL TIME training during standard business hours For 2 4 weeks after this you will buddy with an experienced staff member for further support and training, before beginning part time hoursOngoing learning and development is offered gain work experience in other teams, receive one-

on-one coaching and feedback, in-house training sessionsThe benefits : Annual Wellbeing Allowance spent on something that promotes a work / life balanceStaff discounts at partnered retailersDiscounts on insurance products up to 50%Opportunity to sit insurance papersDiscounted gym membershipsTeam competitions and fun days to get involved inFree transport to and from work between Britomart and the office located near Victoria ParkTo stand out from the rest, you will have : 1 2 years proven customer service experienceStrong tenure in your resume more than 12 months in each of your most recent rolesClear criminal record and credit historyA passion for interacting and learning about peopleA drive to deliver an exceptional customer experience in every interaction,Self-

motivated to achieve targets and goalsEffective communication, questioning and listening skillsA great work ethic and a positive attitudeDon’t wait! This role starts 5th August 2019; Apply now!

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