Auckland CBD, AucklandAn excellent career development opportunity in a fast-paced and high performing environmentDeliver initiatives to improve Home Loan customer and banker experience, increase retention and improve the financial performance of the Home Loan PortfolioNewly created role in a growing teamAbout The RoleIn this role, you would have the opportunity to : Be challenged in a demanding role, offering unrivalled opportunity for the right candidate to demonstrate their analytical and product management skills and progress their careerDevelop and implement strategic initiatives to improve the Home Loan customer experience, working closely with reengineering, marketing and channel development teamsManage product portfolio operations, pricing, fee and policy escalations, rate changes, customer complaints, process implementation, and frontline communicationsContribute and work collaboratively with the wider Products teamAnalyse and understand customer needs, competitor offerings and market dynamicsLead and influence key stakeholders around the bank to progress Home Loan initiatives and achieve targetsProvide analysis and insight into the Home Loan portfolio ( $80b in lending from over 500k customers)Proactively provide insight and recommendations into how Home Loan processes can be improvedRole Location : Auckland or WellingtonRole Type : Permanent, Full TimeAbout YouTo grow and be successful in this role, you will ideally bring the following : Proven track record of delivering initiatives into the business or be able to demonstrate previous significant value-
add to a large organisationExcellent communication skills, both written and verbal. The ideal candidate will be comfortable communicating to senior managementPrevious product management and project delivery experience would be advantageousKnowledge and experience of lending products (ideally Home Loans and from a frontline or back office operations role)You love to solve problems and identify opportunities for improving processes and policiesDriven and motivated with ability to manage multiple tasks / projectsAbout ANZOur purpose is to shape a world where people and communities thrive.
That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.
ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates.
Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.
The ANZ values are the foundation of how we work and support our customers.Integrity We are honest and fairCollaboration We work together for the customerAccountability We take ownership and get things doneRespect We care for all those we serveExcellence We challenge ourselves to be betterWe work flexibly at ANZ.
Talk to us about how this role could be flexible for you.ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world.
To find out more about working at ANZ or to view other opportunities visit anz.co.nz / careersYou may apply for this role by visiting ANZ Careers and search for the reference number NEW037596.