Member Care Outbound Specialist
The New Zealand Automobile Association Inc
Auckland City, AUK
5d ago
source : ExploreJobs

The AA Member Care team is looking for a Full time Customer Service Representative to join our small outbound calling Team.

A confident communicator, you are genuinely passionate about providing exceptional customer service. You are comfortable understanding policies and processes, but you're not afraid to contribute ideas to enhance our Member's experience.

You're systems savvy with an eye for detail.If this sounds like you, read on for a little more info about us.We have over 1.

7 million Members and over 110 years of history. We're a Club, which means we exist for our Members. More accurately, we exist to deliver our Members not only our iconic roadside assistance, but value with a whole range of exclusive benefits and services.

Based out of head office in the city, we're a small, supportive team. We know what we do matters - and we need one more!In this role you will become an expert in AA Membership products & and systems, and apply your skills so you can : Provide exceptional service to our MembersActively encourage lapsed Members to renew their AA Memberships by promoting the AA's wide range of products and services through outbound callingMeet and exceed your own monthly calling and retention targetsProven communication, service and sales skills in a call centre environment will see you stand out above the rest.

The opportunities here at the AA are endless for the right person.This is a Full time role Monday to Friday, 40 hours per week between 8.30 am - 5.00 pm.

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