Service Desk Analyst - 12 month contracts
Fujitsu
Wellington
5d ago

Are you a problem solver who is genuinely excited to help customers? Do you have an IT certification and some Customer Service experience?

Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We currently have 12 month contract opportunities on our Service Desk for individuals committed to providing top notch ICT troubleshooting support to Fujitsu Clients.

Providing 1st and 2nd level support to our clients, you will ensure prompt resolution of incidents and service requests, either by resolving them yourself, or through appropriate escalation to a higher level.

In either case, you will manage calls from initiation to resolution, ensuring the customer is kept informed all the way, and ensuring expectations are set and met.

Core Skills

  • Previous experience in a Customer focused role, ideally within a call centre environment
  • Some knowledge of Desktop skills
  • An interest or experience with technology, particularly in a Microsoft environment.
  • Excellent verbal communication skills
  • Self-motivation and ability in punctuality, time management, presentation and administration
  • Problem solving skills
  • IT Qualifications (desirable)
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