Let’s talk about the roleOur greatest assets are not our extensive tech investments or tools, swanky offices or shiny MACs, our greatest assets are our people! The desktop services administrators form part of a team of human centred technical problem solvers that enable the enterprise to be at their most effective.
Face to face and telephone technical support regarding all sorts of Desktop and End User Services challenges.Monitor hardware / software installations and upgrades and diagnose diagnostic information.
Continuous improvement and always developing innovative ideas on how better to support your customers.Support your site, but also work closely with the broader team across Aus and NZ.
Let’s talk about you!You know that by the time people get to you they can be frustrated and feeling confused about how best to fix their problem.
Your approachable, helpful and empathetic style, puts them at ease and makes them feel like you can solve anything!Sound technical knowledge of Desktop hardware and both standard and customised (in-house) software.
Previous experience face to face experience preferably in an agile, product engineering lead organisation.Experienced using key tools such as ServiceNow and working within an ITIL framework.
Good understanding of a range of Microsoft Back Office products (MS Exchange, SCCM, SCSM, SCSA, Skype for business, SCOM).
Basic experience with Windows SOE’s and Patch managementSound like you?That’s a good sign. In return for your energy and ideas, we’re able to offer genuinely flexible work hours (adjusted days, hours, work from home), annual leave perks and a health and wellbeing program that helps you feel your best.
Interested? Let’s talk!Who are we?In the pinstriped world of finance, we’re a refreshing change. We work with credit cards, loans and digital payments - but what we really do is help people from all walks of life shop and live better.
As we open up this new world of payments, we’re taking our customers with us and we need people as ambitious as we are to be part of this amazing wave.
We are Latitude, Partners in Money!