Service Desk Analyst - Multi Client Service Desk
Fujitsu
Auckland
6d ago

Are you inspired by the power of digital? Are you prepared to be challenged and empowered? At Fujitsu we pride ourselves on having local touch, global reach, strong capabilities and most importantly empowered people.

We are a supplier of choice for innovative ICT solutions for leading corporate and government organisations. We provide many opportunities for career development both locally and globally.

We want you to be a part of our digital transformation journey!

WHAT'S ON OFFER?

We are looking for an experienced Customer Service Agent with some Technical Troubleshooting and / or an IT qualification to join our Multi Client Service Desk in .

Providing 1st and 2nd level support to our clients, you will ensure prompt resolution of incidents and service requests, either by resolving them yourself, or through appropriate escalation to a higher level.

In either case, you will manage calls from initiation to resolution, ensuring the customer is kept informed all the way, and ensuring expectations are set and met.

Your key role will be to act as an advocate for the client end-user in monitoring and tracking progress, ensuring the appropriate processes are being used, and continually keeping the client up-to-date.

Shifts for this role are 8 hours in duration and rostered between the hours of 7am and 8pm, Mondays to Fridays.

WHAT DO WE WANT FROM YOU?

To be successful in this role you will be a flexible self-starter who possesses :

  • Previous experience in a customer-focused role (call centre environment ideal)
  • Excellent verbal and written communication skills
  • Advanced customer service skills
  • Excellent problem solving skills
  • Self-motivation and ability in punctuality, time management, presentation and administration
  • An IT certification (desirable)
  • To apply for this role please click on the link provided

    Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form