Title : Database and Supporter Care Manager
Location : Wellington
Hours : Permanent full-time (37.5 Hrs / week)
As part of the largest humanitarian aid organisation in the world, New Zealand Red Cross plays a vital role in providing assistance to vulnerable people in New Zealand and overseas.
New Zealand Red Cross is an organisation with 10,000 volunteers and 400 staff.
New Zealand Red Cross is looking to recruit an experienced Supporter Care & Database Manager who will be responsible of managing the integrity and effectiveness of the New Zealand Red Cross’ fundraising database to maximise the lifetime value of donors
We welcome and encourage diversity in our workforce and adhere to best practice equal employment opportunity principles in all aspects of our recruitment and our ways of working.
In this role you will :
Ensure that the investment made in the national fundraising database is maximised and that the system continues to develop as user requirements change.
In the event of a major emergency appeal, to be responsible for coordinating data selections, prompt gift processing and acknowledgement at very short notice, working in collaboration with the National Accounts, Communications and Programmes Teams.
Emergency appeals may require working unsociable hours.
Contribute to the development of annual operational plans and budgets which contribute to the achievement of the longer-term fundraising strategy.
Maintain accurate and up-to-date donor records, using the national fundraising database, electronic and paper records, and in accordance with the Privacy Act.
We encourage you to apply for this role if you have past experience in :
Data analysis and database management
Working in a customer / supporter service environment
Working within a fundraising context
Using a fundraising database
Previous experience of The Raiser’s Edge and fundational training courses completed
Community engagement and fundraising