Front Office Duty Manager
Hotel Grand Chancellor
Wellington
1d ago

About our hotel

The James Cook Hotel Grand Chancellor is Wellington's most well-known Hotel. We are part of the Grand Hotels International group with hotels located throughout New Zealand, Australia, Malaysia and Singapore.

Grand Hotels International is known for quality accommodation, exceptional service, convenient locations and outstanding conference and meeting facilities.

This role is to support the Rooms Division Manager, the Assistant Front Office Manager and the team of 10 employees. This role requires a team player with energy and leadership skills to lead, develop and motivate the team to its full potential.

The ideal candidate for this role will :

  • Have previous Hotel Front Office Supervisory experience (in a 4 / 5 star hotel is preferred)
  • A Managers Certificate & First Aid Certificate
  • Diploma in Hospitality or relevant qualification
  • Have a Full Clean New Zealand Driver’s License with the ability to drive both automatic and manual vehicles
  • Be passionate about providing exceptional customer service
  • Have fantastic time management skills with the ability to multi task and prioritise according to the hotel’s daily requirements
  • Have the ability to lead, develop and motivate a team
  • Have experience with conflict resolution and guest complaints
  • Have excellent oral and written communication skills
  • This position will include, but is not limited to :

  • Ensure a smooth operation of the hotel by developing and maintaining a good relationship with all hotel departments.
  • To be fully conversant with hotel retail products, both accommodation rates / packages and restaurant menus / promotions.
  • Ensure customer relations are maintained at the highest possible standard by recognising and reacting to Guest complaints in an appropriate manner.
  • Assist in the operation of any Food and Beverage outlets as appropriate.
  • Be familiar with regular Hotel guests and ensure Guest recognition is always made.
  • Conduct and supervise staff training using "on the job" training techniques and in coordination with the Rooms Division Manager and Assistant Front Office Manager.
  • Be aware of Hotel budget and forecasted occupancies and average rates and endeavour to maximise both.
  • This is a Full Time Salaried role and the successful candidate must have the ability to work on any given day of the week for AM or PM shifts between the hours of 7am and midnight as this is a rostered position.

    Our ideal candidate will be someone with enthusiasm and a commitment towards promoting a professional and friendly working environment.

    What we offer our employees

  • We support and pay the living wage. Rates of pay start at $22.75 gross per hour
  • Accommodation discounts at Grand Chancellor hotels in New Zealand and Australia
  • Food & Beverage discounts at our Wellington property
  • Reward and recognition programs, including Chancellor Anniversary Nights and our Star Card incentive programme
  • Free duty meals in the staff café
  • Uniform provided and laundered
  • Social club
  • If you are passionate about being in the Hospitality Industry and want to work for one of Wellington’s most well-known hotels, apply online now!

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