Property Manager Housing First Plus
Auckland, NZ
3d ago

Position Description

Housing First Plus is an exciting innovative programme that provides group housing and wrap-around supports to people experiencing chronic homelessness in the Auckland City centre, who have struggled to maintain a house in the Housing First programme.

As the Property Manager, you will have a key role within a multi-disciplinary Housing First, and Housing First Plus teams.

You will need to be resilient to manage tenancies for people who are experiencing chronic homelessness. You will build and maintain relationships with whanau who live at that site and be responsible for helping to build a sense of community amongst the tenants.

This is a live-in position on the Housing First Plus site with your role being responsible for overall site management in the evenings, overnight and weekends.


You report to the Service Leader Housing First in The Lifewise Trust


As a member of the wider Housing First team, you are responsible for acknowledging and enhancing the mana of the people you work with, within a kaupapa Maori framework, incorporating the principles of Rangatiratanga, Manaakitanga and Whakawhānaungatanga.

  • Use an approach that is grounded in the principles of Harm Reduction and Choice
  • Support with daily tasks and activities
  • Provide advocacy as required
  • Support connection with whānau and culture as required
  • Contribute to community development initiatives with participants, the Motel Manager and the wider team
  • Share your knowledge with your team members to build a collective knowledge of the cohort
  • Communicate effectively, and participate in a weekly team meeting or handover with colleagues
  • Maintain relevant, timely and accurate documentation at all times
  • support them to build their daily living skills in order to sustain their tenancy
  • help to provide a safe and healing environment for whanau housed in HF plus
  • Manage escalations in anti-social or conflict based behaviours using de-escalation techniques
  • Contribute to community development initiatives with participants and the wider team
  • Communicate effectively with stakeholders and partner organisations

  • Patience, creativity, flexibility, compassion, ability to work in a multi-disciplinary team and sensitivity to persons with experience of chronic homelessness
  • Strong relationship building, communication and persuasive skills and the ability to engage with people from diverse backgrounds
  • Able to work effectively alongside people with co-existing mental health and addiction issues and who have experienced homelessness to achieve their goals
  • Good understanding of the Residential Tenancies Act
  • Understand the Treaty of Waitangi and be committed to the principles of Housing First
  • Positivity, flexibility, confidence and compassion with a non-judgemental attitude
  • Resilience, with the ability to work in an environment of chaos or unpredictability
  • Unwavering belief that every person has the potential for recovery
  • Demonstrated ability to maintain professional integrity and self-care
  • Have experience in walking alongside people with mental health issues, substance abuse and / or trauma
  • Excellent interpersonal and communication skills (verbal, written and computer literacy)
  • Knowledge or understanding of motivational interviewing, harm reduction and / or trauma-informed practice
  • Cultural competencies with knowledge of Tikanga Me Te Reo Māori
  • Ability to hold complexity and conflicting demands and to be able to sit with both.
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