Contact Centre Representatives
Te Wānanga o Aotearoa
Te Awamutu, NZ
6d ago

Te Wānanga

oAotearoa (TWoA) is dedicated to whānau transformation through education. The Contact Centre is a pivotal wahanga within TWoA,and we are searching for a dynamic and enterprising person to cover a period ofsecondment.

This is a fixed-term,full time (37.5 hours per week with 1-hour lunch break) role located in TeAwamutu Hours for this role will be 9.

30 am to 6 pm Mondayto Friday with some flexibility required for time-sensitive work.

About the role :

The primary purpose of the Contact Centre Representativeis to :

  • Attainfirst call resolution and persuade potential tauira to investigateoptions for study at TWoA
  • Contactprospective tauira, follow up on stalled enrolments, early withdrawals and no-showsfor programmes
  • Conductcustomer follow-ups and call-backs promptly as required
  • Co-ordinatethe speedy resolution of customer issues and respondknowledgeably to questions
  • Maximise theoutcomes for TWoA
  • About you - you will have :

  • Intermediate skills inMicrosoft Office
  • Data entry experience
  • Attention to detail
  • Excellent interactiveabilities and be able to apply initiative and common sense to a provide qualityservice to all customers
  • The ability to work in andenjoy being part of a small, dynamic team
  • Adaptability to change
  • Knowledge of Te Reo and Tikanga Māori would be anadvantage.

    If you have the passion and talent and are looking to work with asupportive team focused on goals, this position may be just the role you arelooking for.

    How to apply :

    Pleaseregister and apply on our Jobs Site :

    Applicationsclose on 10 July 2022

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