Service Engineer-Network and Unified Communications
Countdown NZ Supermarkets
Auckland City, AUK
8h ago
source : ExploreJobs

Auckland City, 1021Bring a real passion for your internal customer’s needsDeliver great solutions and support experiencesKey opportunity.

Showcase your strong Networking skillsAbout usWoolworths New Zealand has sales of over $6bn, the majority of this from Countdown - New Zealand’s leading supermarket brand.

Our purpose is to make Kiwis’ lives a little better every day. Serving more than 3 million customers every week both in store and online, Countdown has over 18,000 team members across New Zealand delivering our Customer 1st strategy.

About the roleReporting to the Operations and Support Chapter Lead, you will get to work alongside a dedicated technical operation services group providing first-class services to our customers using a range of technologies.

To achieve our goals with a strong focus on Cisco solutions including firewalls, routing & switching, UCS, wireless, voice and security.

The Service Engineer is expected to provide exceptional levels of service and assistance to rectify and solve issues as they are reported.

With a focus on Cisco solutions including firewalls, routing / switching, UCS, wireless, voice and security, this support will be provided via phone and email support, remote access support and most importantly face to face for direct contact support.

Put yourself in the customer's shoes, understand what they need and deliver a solution with a smile and customer-first attitude.

Some of your responsibilities will see you : Assist in planning and design of the Woolworths New Zealand’s network architecture, under the direction of the Enterprise Network Architect.

Support of network solutions (Wireless, Routing, Switching, Data Cabling)Monitor and analyse network performance across Woolworths New Zealand’s campus (Stores, Distribution Centres & Support Offices) and data centre deployments.

Work with our network provider to ensure the stable operation and efficient performance of Woolworths New Zealand networks.

Work with our network provider to monitor system capacity to determine its effect on performance and recommend enhancements to meet new or changing network demands.

Identify and remedy network performance bottlenecks via our network provider.Ensure our network provider adheres to standard practice when installing and configuring network hardware and equipment, including routers, switches, bridging links, UPSs etc.

Ensure network and IP connectivity of all workstations, servers, and back-end office infrastructure. Maintain operational configurations of all in-place security solutions as per the established baselines.

Ensure network provider adheres to network patch management cycleAbout youThis role requires a highly customer-oriented individual with strong technical skills and collaborative nature.

We need someone who will embrace change and who will also challenge the status quo.To be considered, your experience will likely reflect : Previous working experience as a Network Engineer for 3 - 5 year(s)Relevant degree qualification or equivalentCisco certification(s) e.

g. CCNA / CCNPIn-depth knowledge of TCP / IP and WAN routing & switching protocols.Cloud-based networking experience preferred (e.

g. Cisco DNAC, SD-WAN, Azure Cloud Network)Knowledge of Cisco technologies, network design and implementationStrong customer-facing skills, business acumen and integrity.

A collaborative style, able to work with and assist local, national teams and external support partners and vendors.Ability to keep up to date with new technology trends.

Hands-on experience with equipment from Cisco & Dell EMCExcellent organisational and time management skillsAnalytical, data-driven problem solverIT Service Operations (eg.

ITIL)Operational or project delivery experience working with IT service providers and other stakeholdersThis is a great career opportunity-one where you will be given scope to share your ideas and genuinely have input.

You will also be rewarded with an attractive salary package in addition to staff benefits and the opportunity to work with highly talented peers.

If you are keen to find out more, apply today.

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