Service and Support Analyst - 6 Month Fixed term
Genesis Energy
Hamilton, New Zealand
4d ago

Due to an internal move, we now have an exciting 6 month fixed term opportunity for a Service and Support Analyst to join the team in Hamilton.

In this role you will be responsible for consistently delivering a high level of customer service support as part of the IT Service Desk.

Your services responsibilities will include; first line support, effective questioning and troubleshooting, investigation, resolution, assignment, ownership, and escalation of Incidents and Service Requests.

You will also be responsible for contributing to the continual service improvement processes and actively seeking opportunities to further drive the uptake of self service for end users.

To be successful in this role, you will need to have the following :

  • Technology qualification, i.e. Computer Science or Business Information Systems
  • Certification(s) in Microsoft Desktop and Cloud services support
  • 2 + years' experience in corporate or enterprise environment in the IT industry.
  • Exposure working in an Agile project delivery environment
  • This role is cross-functional and will require relationships with a wide range of customers from various business units within Genesis Energy.

    You must be a confident communicator, easily able to build rapport with a range of individuals and teams.

    In return, you will get to work with and learn from a diverse group of professionals, while gaining exposure to a true Agile environment.

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