Part Time Guest Services Agent/Porter
Hotel Grand Chancellor
Wellington, Wellington, New Zealand
23h ago

About our hotel

The James Cook Hotel Grand Chancellor is one of Wellington’s most well-known Hotels. We are part of the Grand Hotels International group with hotels located throughout New Zealand, Australia, Malaysia and Singapore.

Grand Hotels International is known for quality accommodation, exceptional service, convenient locations and outstanding conference and meeting facilities.

The James Cook Hotel Grand Chancellor has 269 guest rooms and provides a 4.5 star experience to our Corporate, Government and Leisure guests.

An exciting opportunity has arisen in our Guest Services Team; we are looking for a customer service focused individual to take on the Part Time dual role of Guest Services Agent / Porter.

The ideal candidate for this role will :

  • Have a full clean New Zealand Driver’s license with the ability to drive manual and automatic vehicles this is essential.
  • A good knowledge of the Wellington region is advantageous as you will be providing directions and recommendations to guests on services and attractions in the Wellington region
  • Confidence with up selling and have cash handing skills
  • Have excellent communication skills
  • The ability to multi-task, take the initiative and adapt to a busy environment
  • Have the ability to defuse potential conflict situations and deal with guest problems in a professional manner
  • Have the desire to always put the customers’ needs above all else
  • A passion for the hospitality industry and a desire to see our hotel succeed in all areas of operations
  • Previous concierge or reception experience in a 4-5 star hotel is advantageous, however full training will be provided.
  • The position will include, but is not limited to :

  • Checking guests in and out
  • Welcome and farewell of guests
  • Be the first point of contact for guest enquiries
  • Deliver Luggage and messages to guest rooms
  • Valet car park vehicles and organise transportation
  • A Full Clean New Zealand Driver’s License with the ability to drive manual and automatic vehicles is required
  • This is a rostered position so the successful candidate will need to be available to work any given day of the week, Monday to Sunday, for AM or PM shifts predominantly between the hours of 7am and midnight.

    Shifts and rostered days off will vary due to operational requirements. The part time position will provide approximately 16-32 hours per week.

    What we offer our employees

  • We support and pay the living wage. Rates of pay start at $22.75 gross per hour
  • Accommodation discounts at Grand Chancellor hotels in New Zealand and Australia
  • Food & Beverage discounts at our Wellington property
  • Reward and recognition programs, including Chancellor Anniversary Nights and our Star Card incentive programme
  • Free duty meals in the staff café
  • Uniform provided and laundered
  • Discounted car parking and bicycle storage
  • Social club
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