n n nIdeal Recruit are looking for experienced Customer Service Agents to join our well established clients office based in Nelson! n n n n nResponsibilities u00A0 n nProvide a courteous and professional telephone service to our customers, always ensuring their needs are met.
nTo become fully competent, through in-house training, in the use of the Company u2019s computer systems in order to meet customer requirements and communicate accurate and valid information when conversing with both internal and external customers.
nTo consistently and positively represent the Company to customers in line with the Customer Care Requirements. nTo accurately identify and resolve customer problems or escalate them to appropriate personnel where the required remedial action falls outside your own area of responsibility.
nTo maintain effective communication with both internal and external customers at all times. nTo ensure all documentation is accurately completed, stored and provided to appropriate personnel when required.
nTo progress to become a multi-skilled Team Member, offering flexibility within the department for the efficient provision of goods and services in accordance with customer needs.
n n nAbout you : n n nExcellent customer service skills n nGreat telephone manner n nExcellent oral and written communication skills nCompetent using Microsoft Office packages including Word, Excel and Outlook nAbility to confidently deal with difficult and stressful situations nThe ability to maintain accurate records nAbility to communicate effectively with staff at varying levels throughout the company nGood interpersonal skills and the ability to work as part of a team n n n nFor a confidential discussion contact Simone Redhead Ideal Recruit Burnley or apply online u00A0Unfortunately, due to a high number of applicants only those who are shortlisted for this position will be contacted, please take a look at our website for other positions available.
Ideal Recruit acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.