Tonkin + Taylor is New Zealand's leading environmental and engineering consultancy. Founded in 1959, we strive to create a legacy of outstanding value for our clients, our environment, and our communities.
At T+T, we strongly believe that our people are our greatest asset. We are passionate about inspiring change and cultivating a forward-thinking culture.
We are employee-owned and promote a vibrant, diverse, inclusive, and flexible working culture.
We are recruiting for a Help Desk Team Leader to support an IT Tech Team, which supports over 1000 people in multiple locations.
The team leader will lead the team to provide high-level service and outcomes that make a difference. Our IT team are known for delivering award-winning solutions, working collaboratively, and delivering exceptional outcomes for our clients.
Coordinate the service desk team members in their daily duties of attending to clients who come to make inquiries and facilitate good customer service culture in team members
Maintain databases of assets, phone accounts and software
Schedule replacement programs for computers and other IT equipment
Report on operations. Track and identify trends and proactively create FAQs, help documentation and training
Ensure the team is on task, on time and coordinate their availability.
Be available to take after-hour calls and respond to after-hour emails as per a coverage roster that you are responsible for maintaining
Delegate and assign jobs and tasks to team members
Ensure knowledge is shared and documented to avoid only one team member being able to complete certain tasks
Review complaints, resolve issues and liaise with groups outside of IT to handle complex issues in a bid to provide more effective solutions
Be aware of helpdesk operations to determine their effectiveness and implement new techniques when necessary
Skills and requirements :
The helpdesk team leader must be able to enforce standards and policies but be flexible when necessary to help our staff deliver to our clients.
Showcase good interpersonal skills for customer relations
Can work effectively under pressure
Strong PC and networking troubleshooting skills
Must have good leadership skills to carry people along
Must have experie nc e in help desk and running a help desk team and it's systems
Must have good judgment in handling serious customer problems
Our benefits :
$500 annual Wellbeing Allowance
Active social club
State of the art, modern and contemporary offices
Paid parental and partner leave
Long service leave entitlements and sabbatical opportunities
Flexible working arrangements including part time working and ability to purchase extra leave
Corporate employee discounts from up to 400 retailers
Wellbeing benefits e.g. vaccinations, fruit baskets
New Zealand owned
Professional and technical development opportunities.
We are proudly 100% employee-owned and operated, and live and breathe the T+T goal to be 'the Best to work for, the Best to work with, and the Best at what we do'.
T+T is not only a place to work - it's a place where your work will make a difference. APPLY NOW! Or for further information contact Ronny Bilkhu 093556019.
We are proud to be an Immigration New Zealand Accredited Employer and a member of Diversity Works. We particularly encourage speakers of Te Reo Māori or Pasifika languages to apply.