Mental Health and Addictions Advisor – Auckland, Wellington, Christchurch
Whakarongorau Aotearoa
Miramar, Wellington
4d ago
source :
  • Provide essential counselling support to a wide range of clients across Aotearoa
  • Attractive hourly rate, including penal rates
  • Strong focus on professional development including Group Supervision sessions
  • We are currently recruiting for experienced Mental Health and Addictions Advisors to provide a range of essential services across Aotearoa.

    On offer is a permanent position (minimum .6 FTE), based within one of our call centres in Auckland, Wellington, and Christchurch, with the potential for work from home and support options during COVID lockdowns and a pathway to permanently work from home.

    In addition to this we offer a 24 / 7 service with 6-week set roster with peak times being evenings, overnights and weekends and will also include some afternoon andday shifts.

    You will be welcomed into a dynamic, specialist team, who value and foster a supportive team culture, where you will receive regular paid training, professional and personal development, career development opportunities, external supervision and ongoing support from your peers, our leadership team, and Clinical Supervisors.

    About the role - Atu mo te mahi

    This is an exciting, busy role where no two calls are the same. You will interact and provide mental health and addictions information and advice utilising different channels including phone, email, SMS and online chat.

    More specifically your role will involve the following :

  • Counselling, assessment, intervention and support planning, referrals and crisis management
  • Intervention and support planning, and working with people experiencing risk to help keep them safe
  • Accurately recording client information using new technology, tools and resources
  • Participating in continuous improvement of quality and service developments
  • Ensuring ethical, culturally sensitive service delivery for all users
  • Accurately recording client information using new technology, tools and resources
  • Participating in continuous improvement of quality and service developments
  • Ensuring ethical, culturally sensitive service delivery for all users
  • About you - Pehea koe

    Qualifications and experience :

  • 12 months plus experience working in Mental Health and / or Addiction's counselling is essential
  • Preferably tertiary qualification in relevant field - Mental Health and / or Addiction's counselling, addictions papers or psychology papers.
  • Ability to manage high pressure situations and use sound judgement
  • Telehealth experience or face to face counselling (paid or volunteer) would be advantageous
  • Excellent communication skills written and verbal
  • Ability to quickly build rapport
  • Fluency in Te Reo or Pasifika languages is desirable (not essential)
  • Skills and competence :

  • Demonstrate a high level of listening and communication skills
  • Able to use appropriate counselling skills to meet service user need
  • Uses sound judgement Ability to manage stressful situations effectively and work under pressure
  • Adaptable and resilient
  • Reliable and outcome focused
  • Passionate about all aspects of service delivery
  • Ability to coach other staff effectively
  • Effective planning and organisational skills
  • Recognises and addresses barriers to achieving goals
  • Ability to work effectively with people from a range of different cultures
  • Ability to lead, influence and motivate others in a positive and constructive way
  • About us - Ko wai hoki

    Whakarongorau Aotearoa are privileged to of running free to the public, virtual health, mental health, and social services the people of Aotearoa New Zealand.

    We do this 24 hours a day, seven days a week across seven digital channels. We manage inbound and outbound call centres in Auckland, Wellington and Christchurch as well as remote teams working from their homes across the country.

    We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

    We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve.

    Our imagination comes from our people and our partners and their drive to never give up.

    Our Values - Ō Tātou UaraOur ambition is to virtually support people of Aotearoa New Zealand. Our values underpin all we do, and how we do it.

  • Do the right thing - Mahia te mea tika
  • Motivated by quality - Hihiri e te kounga
  • Passion for better - Ngākau nui ki te pai ake
  • Shoulder to Shoulder - Pokohiwi ki Pokohiwi
  • As a part of our well-respected national organisation, you will be supported with on-going learning and development programmes, opportunities to apply for permanent or leadership rolesand coaching from a knowledgeable, supportive leadership team.

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