Senior Consultant
The Co-operative Bank
Whanganui, Manawatu, NZ
5d ago

About the role

As a Senior Consultant, you’ll play a key role in growing our bank, with home and personal lending as your core focus. You’ll thrive on providing exceptional customer service, and use your relationship building skills to develop a strong referral network within your community.

You’ll own the customer relationship from initial consultation to draw down, providing suitable lending options, and solutions where appropriate.

You’ll also assist our customers with their everyday banking needs, taking opportunities to broaden the relationship.

Because The Co-operative Bank is owned by our customers, everything we do, every day, is for their benefit.

This is a full time position at our Wanganui branch, and flexibility may be required.

Key responsibilities

  • Build strong relationships with customers, your team, and the wider community
  • Proactively contribute to achievement of branch and individual goals
  • Grow the branch’s home and personal lending portfolios
  • Understand and provide banking options for customers, including processing and assessing credit applications
  • On-going credit control for the branches lending portfolio.
  • Assume manager responsibilities as needed with confidence
  • Provide effective guidance, information and support to your peers.
  • Skills and experience

  • Excel in customer service
  • Effective and professional communication skills
  • Accuracy and strong attention to detail
  • Great time management skills, with the ability to handle unplanned interruptions
  • At least three years’ work experience, including in financial services and lending
  • Our workplace is one where we bring our experiences, background and perspectives together to collaborate and achieve great things, rocking the banking world as we go. We’re ready. Are you?

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