Workplace Technical Lead
NTT Ltd.
Wellington, New Zealand
4d ago

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure.

We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace.

The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

Want to be a part of our team?

The MS Engineer (L4) is responsible for ensuring a managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational.

This is done through proactively managing, overseeing, monitoring, investigating and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients.

The primary objective of this role is to proactively review all client requests or tickets and apply technical process knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA).

The MS Engineer (L4) focuses on forth line support for escalated incidents and requests with a high level of complexity.

Ensures contracted Managed Services outcomes are delivered to the client.

Radford reference :

Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and / or network-based (cloud) product systems.

Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions.

Analyzes, designs, acquires and implements projects for LAN and / or WAN systems. Plans, designs, acquires and implements telecommunications voice / wire systems.

At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set.

Working at NTT

Purpose of the role :

This is a client facing Workplace Technical Lead position in the managed services Workplace team delivering to multiple clients.

The person in this position would work with clients on operational delivery and projects while providing technical guidance, optimisation, and thought leadership of mainly Microsoft Workplace based solutions.

Responsibilities :

  • Working closely with various clients and NTT teams to support and implement Workplace related solutions.
  • Providing technical leadership to the Workplace operational team.
  • Working with clients to optimise technical delivery.
  • Occasionally working with the NTT sales teams to provide pre-sales assistance.
  • This is a technical client facing position based in New Zealand only New Zealand based applicants need apply.
  • Qualifications / Experience :

  • Demonstrated experience (8+ years) with troubleshooting and implementing Microsoft Desktop and Cloud solutions.
  • Demonstrated experience (5+ years) working with clients to understand their requirements and resolving issues.
  • Demonstrated ability to gain the utmost level of trust and confidence from clients.
  • Motivated self-starter able to contribute both as an individual performer and team member.
  • Required Skills :

  • Strong Microsoft Intune, Windows Autopilot, Office 365, Azure AD (hybrid & native) skills are required.
  • Implementing, supporting & troubleshooting Windows Desktop (versions 7 to 10) experience is required.
  • Understanding Microsoft Active Directory, DNS and Group Policy is required.
  • Strong analytical skills, excellent written and verbal communication skills are required.
  • What will make you a good fit for the role?

    We are looking for quality candidates for this role, and although the following skills are preferred, they are not mandatory.

    All quality candidates will be considered

  • Implementation and migration to Azure services and related services.
  • Experience with Microsoft Exchange and Exchange Online is highly beneficial.
  • Experience with Microsoft RDS is highly beneficial.
  • PKI experience would be beneficial.
  • Experience with Lakeside Systrack.
  • Packaging experience is highly beneficial.
  • Join our growing global team and accelerate your career with us. Apply today.

    Equal opportunity employer

    NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

    We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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