Customer Engagement Consultant - Hamilton
Mercury
Auckland, New Zealand
1d ago

Who are we?

Our goal at Mercury is to be New Zealand's leading energy brand. We are an environmentally-focused retailer who generate 100% of the power we supply to customers from renewable sources.

We strive to deliver value and an outstanding experience for our customers and employees.

The role :

In this inbound position, you'll engage with our customers through inbound queries across our multiple brands, taking ownership through to resolution.

Your position plays an integral role in contributing towards our goal as a company. Our Contact Centre strives to lead the way of the Contact Centre industry by having advanced technologies at your fingertips -

helping you be your best.

You'll love working here!

  • Fresh fruit delivered twice a week
  • 5 additional leave days per annum
  • Ongoing study and support - you can earn NZQA qualifications relevant to your role while you work
  • Focused on your wellbeing - discounted health insurance, annual doctors check up to the value of $100
  • Excellent induction and training
  • Who we are looking for :

  • Experience in a customer service environment - retail, reception, face to face customer service or Contact Centres
  • Flexibility to work rosters between 8am - 8pm, Monday to Friday
  • Embrace change and excited about technology
  • Excellent communication skills, both written and verbal
  • Customer experience is at the centre of everything we do at Mercury - are you ready to give it everything you've got? Apply now! Please note that your application can only be processed if the online testing is complete.

    Following submission of your resume, you will be sent a separate link and the assessments cannot be completed on a table or mobile.

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