Services Support Specialist Casual
Noel Leeming
Auckland, Newzealand
1d ago
source : Hireejobs

Services Support Specialist Casual Here at Noel Leeming Services are a key differentiator in setting us apart from the competition Our services range and offering ensures customers can use both their technology appliances the way they want to and in the space they need to We can deliver install set up protect our customers purchases as well as recommend and educate to ensure individuals and businesses get the right solution for their needs The team continues to evolve take shape with a variety of new roles becoming available This is truly an exciting time to join the team you will have the opportunity to be part of a growing area of the business and shape its future direction As a Services Support Specialist you will provide support to stores and customers via phone and email to ensure our customers receive the best possible service This particular role focuses on supporting our In Home Consultation business and customers by ensuring jobs are booked in a timely and efficient manner as well as helping us set up processes and SLAs that will serve a growing part of our business Please note that this is a casual role to cover leave and events There are no guaranteed minimum hours As a Services Support Specialist your key responsibilities will be Managing In Home Consultation Leads and converting them into customer visits Ensuring the correct type of service visit is booked for each customer to ensure we meet their needs Championing a growing part of our business and helping us learn what good looks like from a customer service point of view as we scale Responding to customer store enquiries regarding In Home Consultation taking ownership through to resolution The ideal candidate will have Previous experience in a contact centre role ideally with sales experience Excellent written and verbal communication skills An outstanding phone manner being able to express ideas thoughts and concept clearly Great attention to detail and accuracy of work The ability to work with a sense of urgency and thrive working under pressure Have the ability to work with a diverse array of people and build successful working relationships both internal and external customers It is our belief that its important to reward and recognise our team for their success This role consists of a competitive salary and excellent career development opportunities no matter where you are in the business If you re passionate about customer experience and seeing great services being delivered in a way that will satisfy and delight customers this opportunity is not to be missed

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