Amazon is now offering flexibility to choose between two working models, onsite and remote. Please, check below for further information :
Employees will need to either live near or relocate to an already established Amazon building location.
These employees do not need to live near an Amazon office, but must live in New Zealand.
Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service.
Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.
The Escalation and Event Management (E2M) team is part of the broader AWS Support organization and is dedicated to managing critical escalations, customer facing communications, and handling large-scale customer impacting events.
E2M’s purpose is to drive operational excellence and improvements to the overall customer experience.
Please note for this position, the core business hours of operation are from 9am-5pm AEST . Please only apply to this position if you are able to accommodate these core hours.
Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results.
The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems.
You will also have a passion for creating / providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization.
You must be a self-starter and able to execute at both a tactical and strategic level with a strong attention to detail.
This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents.
Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.
Finally, you are passionate about technology with a desire to learn more and do more with AWS.
ABOUT THE ROLE
AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers.
We are looking for a Major Incident Manager to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.
Key job responsibilities
Every day will bring new and exciting challenges that include elements of :
Candidates that have been most successful after joining our team have demonstrated capabilities in one or more of these areas :