Customer Service Assistant Manager - NEW WORLD Wigram
2d ago
source : Foodstuffs

We are seeking a full time Customer Services Assistant Manager to join our Customer Services team. This position requires previous supermarket checkout supervising experience along with the capability to handle additional responsibilities.

The Customer Services Assistant Manager role is a varied one and involves solely overseeing Checkout operations in their entirety during allocated periods, working alongside other senior team members and carrying out hands on work with all team members.

Our Customer Services operation includes the areas of Checkouts, Self-Service, Lotto, Coffee and the Customer Service desk.

The successful applicant will need to be able to demonstrate that they can operate under pressure during busy periods, are able to communicate effectively and display the ability to adapt under prevailing circumstances.

A current General Managers Liquor Licence or the ability to get one is an essential requirement for this position.

We offer a welcoming work environment and learning and training opportunities.

The responsibilities of the position include :

  • Ensuring that excellent Customer Service is delivered
  • Supervising the team and communicating directives from the department manager
  • Carrying out normal checkout duties such as till operation, packing bags, monitoring self-service checkouts, lotto sales, coffee making
  • Supervising the sale of restricted age items such as alcohol, tobacco and lotto
  • Managing the daily team rosters including arranging cover, organising breaks and ensuring all department job responsibilities are being carried out
  • Using Microsoft Office Suite (especially Excel)
  • Personal attributes required are :

  • Good communication skills
  • Ability to work well with a team
  • Ability to multi-task and also complete tasks within the required timeframes
  • A positive work ethic and attitude
  • The days and hours will be discussed at the interview however this position will offer 5 permanent shifts per week. The rostered hours of work are mixed throughout the week on a Sunday to Thursday roster.

    If you believe you have the passion and energy to bring to life the New World experience and would like to be part of the awesome team at Wigram New World apply online now!

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