Application Closes 04 Jun 2021
Wellington - Wellington City
Customer Service Representative
As the face of our Service department , this exciting role revolves around our after sales operations and administration.
We’re looking for an individual with confidence in customer interaction, and a passion for customer service and hospitality.
Customers and customer interactions are the most important part of our business, and you would be at the forefront of these interactions every day!
The Position :
Based in our Wellington Service Department (54 Kent Terrace)
Booking all service and repair appointments
Seeing customers in and out of reception
Advising customers on their servicing requirements and costs involved
Responding to all customer questions and enquires in a timely manner and ensure the customer is well informed throughout the entire process
Providing a great customer experience and being a role model for exceptional customer service at all times
Experience in the automotive industry is an advantage although not necessary
Experience in a hospitality, retail or other customer-focused role is preferred
Strong communication and interpersonal skills combined with excellent phone manner
Confidence in dealing with challenging customer concerns resulting in excellent outcomes for both the customer and the business
Clean and current restricted or full driver’s licence
We offer a competitive salary, with training opportunities both in-house & through Toyota New Zealand. You will be a part of an excellent working environment, with a supportive and close-knit team.
If you are interested in this role, APPLY NOW online . If you want to discuss this role further, please contact us on the below details.
HR Manager Lily Turner-Walker (email or call) hr rb.toyota.co.nz or 04 909 9403
Applicants must be either a NZ resident or citizen to apply.
Application closes 4 June 2021, however we will be reviewing them throughout the period and reserve the right to close the advertisement early.