Business Delivery Administrator
Hire a Maid
Auckland, New Zealand, nz
6d ago
source : Ecadoo

Hire a Maid is one of the leading and fastest growing home and commercial cleaning franchise in New Zealand We are looking for a vibrant reliable and hard working Business Delivery Administrator to grow with the business This role is a vital part of the business and the successful candidate will need to portray management and customer service experience in order to be selected for interview WHAT WILL YOU BE DOING As Business Delivery Administrator your role is primarily to support the business operations of the Company and be responsible for the planning management coordination and financial control of contracts projects that deliver effective financial growth for the Company You will liaise with give direction to and develop the team members and or any franchisees or sub contractors You will identify objectives strategies and action plans to ensure that contracts projects are completed on time and within budget that the contracts projects objectives are met and that all team members are executing their roles effectively and efficiently Principal Accountabilities Coordinate and support business operations resources equipment and information as determined by Directors Perform various coordinating tasks like schedule and risk management along with administrative duties like maintaining up to date complete and accurate contract and program documentation and handling financial queries Identify and execute on operational improvements and cost saving opportunities Identify and act on both short and long term goals in achieving results Liaise with Franchisees and clients to handle inquiries effectively and to identify and define requirements scope and objectives Assign tasks to internal teams and assist with schedule management Work in a collaborative and consultative way with team members to ensure consistency in communications and delivery Act as the point of contact and communicate contract project status to all participants Provide excellent customer service in a friendly and polite manner at all times to all franchise partners and clients Respond to escalated and or complex inquiries from internal and external business partners and clients Receive incident reports from team members franchisees clients create work orders determine job priority assign to proper field resource and follow through to completion Synthesize customer feedback and trends to develop recommendations to improve customer satisfaction Handle client feedback professionally and in a timely manner to ensure positive results Cold call to generate sales leads for home commercial cleaning as and when required Ensure standards and requirements are met through conducting quality assurance tests Ensure health and safety law are being complied with and the service quality meet the industry standard at all times Meet monthly KPIs and take measures to ensure that KPIs are met Budget Tracking and Forecasting Maintain detailed and uptodate reports and records of accounting data Generate and maintain relevant reports procedures and data for operations accounting and management Perform such tasks as are reasonably requested by the Directors which relate to the efficient running of operations contracts and projects Requirements Business Tertiary qualification Office management admin experience Key skills Management and leadership skills Organisational numeracy and analytical skills Excellent written and oral communication skills Well developed interpersonal skills Teamworking skills Customer Service skills ALL APPLICANTS NEED TO HAVE A VALID WORK VISA AND DRIVER S LICENCE

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