Auckland City, AucklandFull-time, PermanentThere's much more to Auckland Transport (AT) then meets the eye! Ahead of us are some exciting projects and change, from delivery of our transport services to critical infrastructure projects, we employ some of the best innovators, leaders and talent in the game.
We are continuing to invest in the talent needed to enable Easy Journeys across Auckland. If delivering worthwhile and meaningful work matters to you, consider applying for a role with us.
About the role : The Role will undertake support and quality checks on all transactions and interactions completed by Warranted Officers within the Control Room.
These Officers are the first point of contact for parking issues and customer inquiries. This team comprises of 16 Control Room / Support Officers and works across three sites, Viaduct Harbour, Downtown Auckland and Henderson.
Key Responsibilities : Support the Compliance Response and Logistics Specialist with auditing and reconciling contractor activitiesWork closely with parking / transport officers, monitoring car park systems, dispatching and managing incident responsesdealing with customer queries and leading and mentoring others, prioritising incident responses with limited resourcesWhat we look for : We are looking for a team player with at least 2 years of customer service experience.
You will possess excellent written and verbal communication and are able to work within a high-pressure environment and proven ability to distribute work activity across multidisciplinary staff.
You will be technically savvy, able to operate Microsoft Applications and CRM systems along with other software that we use.
You will also need to be physically fit, as in the event of a civil emergency response you will need to be able to lift up to 15kg of equipment to back up sites across Auckland.
AT embraces inclusion, we are a hugely diverse organisation. To nurture this, our Flexible Working initiative empowers our people to work flexibly in ways that work for them, our customers and our business.
All flexible working options are mutually agreed between our people and their leaders. We invite all candidates to share early in the recruitment process what flex arrangements might work for you.
Our values are woven in to all we do at AT. We recently refreshed our values as a team to ensure they were meaningful and truly reflect how we behave with one another.
Welcoming talent with aligned values is important to us, our values that guide every encounter are : Manaakitanga - We care .
We'd love to receive your application!