This role will work in our Broking Services team in Wellington and will be responsible for the client service and administration of a portfolio of clients to maintain and grow an existing book of business.
This role requires a diligent team player who can demonstrate excellent interpersonal, organisational and time management skills and who can contribute to all aspects of client service.
The Role :
Delivery of high-quality services with a focus on client retention and business development
Preparation of client documentation and ensuring 100% accuracy prior to distribution to clients
Maintain comprehensive client data on Willis Towers Watson systems, facilities and databases
Compare renewal terms with previous year
Collaboration with other colleagues to facilitate the growth and success of Willis Towers Watson.
Liaise with Operations on any issues the team may be having and provide suggestions for improvement
Support the management of client’s claims by responding to client’s calls and enquiries and providing advice on the claim process, liaise with insurance assessors as required and ensure agreed claims standards are achieved and timely settlement of claims
Ensure all documentation is prepared in accordance with company service and compliance procedures
The Requirements :
Excellent administrative and support skills in a dynamic and successful insurance broking environment
Insurance qualification and / or knowledge of insurance products and the insurance industry desirable
Sound oral & written communication skills both on individual and small group basis.
Excellent report writing and correspondence skills
Ability to prioritise work and manage a diverse and busy workload
A team player with ability to demonstrate credibility and gain trust
Proficient in all MS Office products
Good understanding of internet and intranet applications and usage.
A quick learner and the desire to take on additional duties when required.
Equal Opportunity Employer