Application Support Analyst
Auckland, AU
3h ago

About The Role

This is an exciting and varied opportunity to join our highly skilled IT team working for a global organisation. Based in our modern offices in Mt Eden with a vibrant work hard, play hard culture.

You will drive the support of business applications within OMG New Zealand, help with technical support and lead AV set up and configuration.

Key Responsibilities

  • Technical support and understanding of OMG NZ Applications
  • Assist Desktop support with calls that they are unable to resolve, provide cover for Level 1 / 2 support.
  • Communicate to the business clearly and confidently as required during incidents or routine changes within the IT environment.
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other equipment
  • Ensure all AV / VC activity is supported to the highest standard
  • Confidently communicate with stakeholders and demostrate patience and strong communication skills.
  • Required Skills and Experience

  • Good knowledge of all Windows Desktop versions
  • A degree / diploma in Information Technology beneficial
  • 12 months + practical IT admin / support experience desirable
  • Good knowledge of AV / VC equipment
  • Good verbal and written communications, with the ability to build rapport and credibility effectively with a diverse mix of people
  • Can do attitude, prepared to roll your sleeves up when necessary and work through complex problems and resolve issues
  • Benefits and Perks

    OMG's unique culture and commitment to people is reflected in a very full calendar of training opportunities, social and charity events, a comprehensive wellness program and many employee benefits to ensure our team is happy and healthy both in and out of work, and able to bring their best selves to the office every day.

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