Team Leader - Recoveries
Heartland Bank
Auckland, NZ
15h ago

Kia ora! I’m Kaitlyn, People & Culture Advisor at Heartland. Due to an internal promotion we’re looking for a new Team Leader Collections to join our Customer Care team based in Newmarket.

Is this your next role? You’ll provide leadership support, mentoring, coaching and development to your team of Recoveries & Custody Officers.

You’ll also manage team productivity through effective workflow management and reporting. Your hardworking team deal with customers where enforcement action has commenced and we are seeking to rehabilitate and provide the best customer outcome possible.

Does this sound like you?

  • 3 years of NZ based Collections experience in the Finance sector
  • Team leadership and management experience
  • Excellent relationship building and communication skills
  • A bit about us and what we do Heartland is an NZX / ASX-listed financial services group with big growth plans. Heartland owns both Heartland Bank in New Zealand and Heartland Seniors Finance in Australia.

    We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers and retirees.

    Through Heartland Digital, we build and deliver seamless and flexible digital platforms to create the best experience for our customers.

    Can you see yourself here? We’re innovative and always evolving. We work together as one team and have big ambition. We’re committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people.

    We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, rainbow committee, wellbeing and sustainability groups).

    Some of our other benefits include :

  • An excellent insurance package
  • Employee banking perks
  • Daily breakfast and fresh fruit provided
  • Friday night pizza and drinks
  • Te reo Māori lessons
  • Yoga and mindfulness classes
  • Sports teams including touch, netball and football
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