End User Support Engineer
Auckland, NZ
1d ago

At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time.

Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come.

AIA Insurance for Life, Health and Wellbeing.

The opportunity :

This is a great role for an End User Computing Engineer with effective communication and team focus. You’ll support the user experience through desktop related technologies and services.

The scope of this role includes, but is not limited to the provision, maintenance and support of desktop hardware & software, SOE Management, audiovisual services, collaboration tools, asset management, and compliance.

The role will bring strong communication skills, flexibility and a customer-centric lens.

About the role :

  • The role will provide a capability that ensures optimal technology and service solutions for all of AIA Australia & New Zealand that will;
  • Provide End User computing services that align with Group Office or local technology direction.

    Ensure support of services is provided effectively on a 24x7 hour basis when required.

    Works in partnership with the Service Desk team and will assist where required.

  • Assist in the promotion of technology user awareness, education and satisfaction throughout AIA AU&NZ.
  • About you :

    Minimum two years technical experience within enterprise environments with a focus on end-user services

    Financial Services and / or Insurance Industry Experience

    ITIL Certification, or demonstrable experience within ITIL organization

    Solid understanding and working knowledge of

    Windows Operating systems, including Win 10

    Microsoft Office Suite and common desktop applications

    Mobile devices including iPhones & iPads

    SCCM Tool

    Audio Visual equipment

    Experience with regulatory compliance issues is desirable

    Experience working on technology-enabled projects is desirable

    Why choose AIA :

    At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

    We invest in training and development to build on your current skills

    Career development through internal mobility opportunities

    Work for a business helping make positive health and wellbeing changes to the lives of New Zealanders

    Access additional leave days to recharge and refresh yourself

    Enjoy wonderful Health and Wellbeing initiatives that support you

    Work with supportive and inclusive managers

    Flexible working arrangements

    What’s next?

    If you’re passionate about making a difference then click the Apply Now’ Button!

    Recruitment Agencies : Our Talent team does not require any recruitment agency support.

    Interested Candidates : Apply using the Apply ’ button. No emailed applications accepted. For general enquiries only, contact :

    You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application.

    You are responsible for ensuring that the information you submit is accurate and up-to-date.

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