Contact Centre Team Leader - 24 Month Fixed Term
Ngaruawahia, New Zealand
3d ago

Have you heard? We're doing things differently at Waikato District Council. We're overhauling our operations, breaking down hierarchy, smashing silos and improving community planning.

We're cultivating an innovative learning culture, and pushing co-design when it comes to our community. To make this change successful we need great people. Are you one of them?

Who are we looking for

We have an exciting career opportunity for a confident and enthusiastic Contact Centre Team Leader. As part of this role you will help raise the bar, always striving to improve our standard of front-line customer service delivery through the Contact Centre.

This role will lead an amazing team of individuals by providing support and advice while developing skills and knowledge.

Our goal is to provide customers with a respectful, professional and helpful frontline service at every customer interaction.

No different to any other organisation that truly values its customers!

Ideally, you will be experienced in hands-on Contact Centre leadership and in leading remote (home based) contact centre staff.

Providing remote working options and flexibility for staff are important at WDC .so your experience with this could seriously help us on our way.

You'll also understand the ins and outs of contact centre channel management, managing LOS, the importance of collecting customers' insights, and maintaining and monitoring ongoing stats.

If you've made it this far in the ad, brilliant, that's the kind of commitment we're looking for! Do you consider yourself a proactive, can-do person?

Do you easily gel with people, and can diffuse any situation with a calm approach? Do you love the challenge of providing the best possible service to customers?

Are you 'onto it' and organized? Then we want to talk with you! Obviously you will have to work within set resource and budgets to get the job done, but that won't be a problem for you because you're onto it!

Why join our team

Our head office is based in north Waikato's Ngaruawahia, just 10 minutes from Hamilton. You've got the benefits of an easy commute, free parking, work-life balance and the chance to hit the Hakarimatas on your lunch break. What more could you want?

Applications close : Thursday 9th July 2020 at 11 : 55pm

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