Desktop Support Technician
LinearStack
Auckland City, AUK
2d ago
source : ExploreJobs

LinearStack is a leading MSSP in New Zealand and we’re looking to hire to exceptional, innovative and passionate individuals who want to grow with us.

If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking 2x Desktop Support Technicians to join our team in Penrose, Auckland.

The role includes providing 40 hrs per week of phone support (via the Service Desk) and some on-site desktop support.As a Desktop Support Technician will be responsible for performing various managed services like Break Fix, Desk Side Support etc.

This role combines strong technical skills with an emphasis on delivery high level of customer service.This position will be a Client based position.

Ongoing training will be provided.Role Responsibilities Responsible for on-site and / or remote installation, implementation, maintenance, troubleshooting and / or repair of desktops, notebooks, printers, and associated peripherals.

Serves as company liaison with customer on administrative and technical mattersProvide technical support and incident management service desk functionsReview, troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals (Windows 10, Office 2012019, Office365)Installs, maintains and optimizes desktop / notebook configurations (Windows 10)Diagnose and resolve Wi-Fi, printers problemsPerforms maintenance and repair services (basic break fix for printers, desktops, laptops.

Instructs customers in the operation and maintenance of basic WindowsBasic Requirements University DegreeDrivers LicenseDesired Skills Ability to communicate effectively with the user community, both written and verbalTroubleshooting skills and natural problem-solver.

Ability to troubleshoot technical issues and answer queries over the phone and in-person.Knowledge of processes and resources required to perform analytical and technical tasks on PC systemsBasic understanding of Networking (LAN / WAN) and internet communication protocols.

Strong understanding of hardware components and how they relate to performance.Job Type : PermanentExperience : Desktop Support : 1 year (Preferred)Work Eligibility : No work eligibility and require sponsorship to work (e.

g. Work to Residence visa) (Preferred)Work Remotely : No

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