Resident Services Manager
LT McGuinness Ltd
Wellington
3d ago
source : Recruitme

LT McGuinness Ltd

Resident Services Manager

We have a unique and exciting customer facing opportunity as a Resident Services Manager at a high-end apartment complex in the Wellington CBD.

Some aspects of this role are similar to that of a Concierge in a boutique five-star hotel, as the Resident Services Manager, you?

ll be the first point of contact for all residents. The role potentially suits someone from a customer service background, be it in tourism, hospitality, or the corporate world.

This is a permanent part-time position, the hours are Monday to Friday 8am to 12noon , with some additional hours required from time to time.

About Us

LT McGuinness Limited is a privately-owned building contracting company with a strong family culture. We have been operating since 1950 in Wellington and for the past five years in Auckland.

The Facilities + Maintenance division work with prestigious clients on managing and maintaining many high-end apartment and commercial properties.

The role provides exposure and career development in the construction and property management areas for the right candidate.

We understand that our staff are our most valuable asset and have a reputation for attracting and retaining the most talented and dynamic people.

More About the Role

As Resident Services Manager, you?ll engage with apartment owners, developing outstanding relationships with them all, maintain the property to a high standard, work with and learn from the Facilities Manager on building services, and liaise with maintenance providers, ensuring efficient, safe and secure building operations.

Key Tasks

  • Regular and effective resident communications
  • Ensure the presentation and appearance of the apartment complex is always of a high standard
  • Contractor liaison ? key service, providing access, health and safety vetting
  • Courier parcel and dry-cleaning handling
  • Arranging in apartment maintenance on behalf of the apartment owner
  • Work with the Facilities Manager for effective management and maintenance of building services and contractor management
  • Review contractor invoices for payment in line with budget and work requested
  • Prepare meeting reports and attend quarterly Body Corporate meetings
  • Be on call to take and resolve after hours calls from residents at the apartment
  • Ensure requirements of the management agreement between LT McGuinness and the apartment body corporate are met
  • About You

    Attributes you?ll need to demonstrate

  • Strong work ethic and able to work autonomously
  • Outstanding customer first focus
  • Excellent communications skills, written and verbal
  • Exceptional organisational skills
  • Amazing attention to detail
  • Experience

  • Proven success in a high performing customer service role
  • Organising end to end mini projects, ie excellent organisational skills
  • Competent in Microsoft Word, Outlook and Excel plus other tech savviness
  • Buildings / Property experience would be good, but not a deal breaker
  • What you can expect

  • Competitive salary (pro-rated)
  • First-class work environment
  • Positive and supportive work culture
  • Life and income protection insurance after two years? service
  • Career progression
  • Active social club
  • Apply Now

    This is a great opportunity for you to work for a trusted company and develop within the property and construction industry.

    We value our staff and are committed to a safe work environment, with a culture of high performance and respect. This role demands excellence.

    If you have what it takes to join us, then we look forward to hearing from you. Please email your CV to ltm mcguinness.co.

    nz, or call Mark Oldfield on 021 853 332.

    Applications close 3 July 2020.

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