Claim Handler - Customer Care - Hamilton
Earthquake Commission
Hamilton, New Zealand
13d ago
  • Hamilton
  • Fixed Term Contract till January 2019
  • Customer Care Team
  • As a Claim Handler your primary responsibility is to be the first point of contact for the customer and to provide excellent customer service.

    You will be responding to general claims queries, resolving claims within delegated authority, or triaging claims to ensure they are dealt with by the appropriate team.

    You enjoy dealing with customers and are able to confidently build and maintain relationships with a variety of people. Results Driven, you'll work with your team to achieve the best outcome for the customer.

    Negotiating comes naturally to you, as does your ability to explain complex processes to non-technical people. You're not afraid of a challenge and you strive to continuously improve your knowledge, to enhance each customer's experience.

    We are looking for someone with :

  • Solid experience in claims management
  • Superior customer service experience
  • Strong written and verbal communication skills
  • EQC is an organisation who stands by their values - we are a people / customer focused organisation and can offer you a supportive and welcoming working environment as well as an annual professional development fund to support your training and growth in your role.

    For a more detailed understanding of the positions key accountabilities please refer to the Position Description online or you can apply through clicking Apply Now below.

    Please submit your CV and cover letter to apply.

    Applications close Sunday 17th June

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