Customer Service Integration Manager - Adelaide
Adelaide, New Zealand
16d ago

Datacom is one of Australasia's largest professional IT services companies with extensive expertise in the provision of IT services, software engineering, application management and operation of data centres.

Datacom is committed to hiring, developing and promoting diverse talent, our people are the best in their fields - smart, passionate, and dedicated to providing exceptional IT services to our customers.

This makes for a rewarding and fast-paced work environment.

About the role

As a member of the Customer Group, the Customer Service Integration Manager will act as the integration point between customers, members of Datacom teams and key vendors to ensure solutions delivered meet the customer’s business needs and challenges.

The role is accountable to ensure that Datacom’s obligations under the terms of the customers’ contract are met. The role aggregates Service Delivery Management across multiple Lines of Business services supported by key relationships with Service Delivery Managers.

Under the supervision of the Customer General Manager or the Head of Customer in-region, the Customer Service Integration Manager plays a vital role in creating and maintaining long-

term healthy and mutually beneficial customer relationships. This role’s key responsibilities are governance across all managed services provided to their customer base, acting as a single point of contact for customer in relation to the provision of contracted services, and aligning each customer’s unique requirements and expectations with Datacom’s service levels.

The Customer Service Integration Manager will comply with the guidelines of pre-defined ITIL and ISO9001 / 20000 compliant processes and procedures and is expected to ensure effective and professional communication with all relevant parties.

About you

You will have a gained a minimum of 5+ years’ experience as a Service Delivery Manager, managing large contracts for the delivery of services with a demonstrated record of consistently achieving high customer satisfaction and SLA conformance.

Your commercial and financial understanding and forecasting will be excellent. You will have detailed understanding of service delivery methodologies including ITIL with sound understanding of technical concepts and frameworks.

Having managed multi-disciplined high-performing teams with strong leadership, relationship and conflict management whether with your team or customers.

Having gained good understanding of legal contracts and contract management. You will have the ability to build and execute an account strategy.

If this sounds like you APPLY now! We cannot WAIT to meet you!

What’s on offer?

People might call us dreamers, but we envisage a world that is improved by technology and its ability to transform our communities both locally and globally.

We are an aspirational organisation that employs people passionate about technology, our customers and ultimately making the world a better place through the work that we do.

We’re privately owned, and proud of our collaborative and un-process bound internal culture. Working at Datacom sees you join a global family of 5300 employees, across NZ, Australia, South-

East Asia, the UK and the US. We value our staff and our size and scale means there is career progression available for everyone, even across our multiple geographies.

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